Agreement to Terms
These Terms & Conditions (the "Terms") form a binding agreement between You and Vega Systems ("the Company", "We", "Us", or "Our") governing Your use of the CTunnel website, dashboard, and connection clients (together, the "Service"). By creating an account, installing a client, or otherwise using the Service, You agree to be bound by these Terms. If You do not agree, You must not use the Service.
These Terms should be read together with Our Privacy Policy, which explains how We handle Your information.
Definitions
- Account means the unique account created for You to access the Service.
- Device means any machine on which You install a CTunnel client to enable remote access through the Service.
- Your Content means any files, commands, scripts, configurations, and data that You upload, transfer, or execute through the Service.
- Subscription means a paid plan that unlocks additional capacity and features of the Service.
Eligibility & Accounts
You must be at least 18 years old, or the age of legal majority in Your jurisdiction, to use the Service. You are responsible for maintaining the confidentiality of Your account credentials and for all activity that occurs under Your Account. You must notify Us immediately of any unauthorized use. You agree to provide accurate, current, and complete information and to keep it up to date.
Acceptable Use
You agree that You will not, and will not permit others to:
- Use the Service to access any Device or network You are not authorized to access;
- Violate any applicable law, or infringe the rights of any third party, including intellectual property and privacy rights;
- Distribute malware, launch denial-of-service attacks, or attempt to disrupt, degrade, or gain unauthorized access to the Service or its infrastructure;
- Reverse engineer, resell, or provide the Service to third parties except as expressly permitted by Your plan;
- Use the Service to store or transmit content that is unlawful, harmful, or that You do not have the right to store or transmit.
You are solely responsible for the commands, scripts, files, and automation flows You run on Your Devices through the Service, and for ensuring You have permission to do so.
Subscriptions, Billing & Refunds
Plans and billing
Paid features are offered on a subscription basis billed monthly or annually in advance. By choosing a paid plan You authorize Us, through Our payment processor, to charge the applicable fees to Your payment method on a recurring basis until You cancel.
Cancellation
You may cancel Your Subscription at any time from Your account settings. Cancellation takes effect at the end of the current billing period, and You will retain access to paid features until then.
Refunds
Except where required by applicable law, fees already paid are non-refundable. We may, at Our sole discretion, offer a refund or credit in individual cases.
Price changes
We may change Our fees from time to time. We will give You reasonable advance notice of any price change, which will apply from Your next billing period.
Your Content & Devices
You retain all rights to Your Content. You grant Us a limited license to host, transmit, and process Your Content solely as needed to operate and provide the Service to You. You are responsible for maintaining Your own backups; the Service is not a backup solution.
You represent that You own or control each Device You connect and have authority to install the client and grant the access the Service enables.
Service Availability
We work to keep the Service available and reliable, but We do not guarantee that it will be uninterrupted or error-free. We may modify, suspend, or discontinue any part of the Service at any time, and We may perform maintenance that temporarily limits availability.
Intellectual Property
The Service, including its software, design, and trademarks, is and remains the exclusive property of the Company and its licensors. These Terms do not grant You any right to use Our trademarks or branding without Our prior written consent.
Third-Party Services
The Service may integrate with third-party services (for example, notification or payment providers). Your use of those services is governed by their own terms, and We are not responsible for their content, policies, or practices.
Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet Your requirements or be secure, uninterrupted, or free of errors.
Limitation of Liability
To the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to Your use of the Service. Our total liability for any claim arising out of these Terms or the Service will not exceed the amount You paid Us in the twelve months preceding the event giving rise to the claim.
Indemnification
You agree to indemnify and hold the Company harmless from any claims, damages, or expenses (including reasonable legal fees) arising from Your use of the Service, Your Content, or Your violation of these Terms or any applicable law.
Termination
We may suspend or terminate Your access to the Service at any time if You breach these Terms or use the Service in a way that may cause harm to Us or others. Upon termination, Your right to use the Service ceases immediately. Provisions that by their nature should survive termination will survive.
Changes to These Terms
We may update these Terms from time to time. When We make material changes, We will update the "Last updated" date above and, where appropriate, notify You. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by the laws of Sri Lanka, without regard to its conflict-of-law principles. You agree to the exclusive jurisdiction of the courts located in Sri Lanka for any dispute arising out of or relating to these Terms or the Service.
Contact Us
If you have any questions about these Terms, You can contact us:
- By email: info@chargenet.lk